fb998 Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, placing cricket bets, claiming bonuses, and staying safe on fb998 — answered in clear English for Bangladesh players.
This page compiles the most common questions asked by fb998 players across Bangladesh — covering everything from opening your account and making your first bKash deposit, to understanding wagering requirements, navigating live cricket markets, and using our responsible gaming tools. If you cannot find the answer you need here, our support team is available around the clock at [email protected].
Cricket Betting
BPL, IPL, T20 World Cup markets explained.
bKash & Nagad
Fast deposit and withdrawal guides.
Account Security
KYC, password reset, and 2FA tips.
Bonus Rules
Wagering, expiry, and loyalty points.
Safe Gaming
Self-exclusion, limits, 18+ policy.
Casino & Slots
RTP, RNG certification, live tables.
Account & Registration
Everything about signing up, verifying your identity, managing your login details, and understanding fb998's account policies for Bangladesh players.
QHow do I create an account on fb998?
Creating an fb998 account takes under two minutes. Visit fb998.club, click the registration button, and fill in your mobile number, a secure password, and your date of birth. You must be 18 or older to register. Once submitted, you will receive a confirmation code on your mobile number to verify the account and activate it immediately.
QWhat documents do I need to verify my fb998 account?
fb998 requires a valid National Identity Card (NID) or passport for account verification. You may also be asked to provide a selfie holding the document and proof of ownership of your payment method (such as a screenshot of your bKash or Nagad account). Verification is typically completed within 24 hours of submission.
QI forgot my fb998 password — how do I reset it?
To reset your fb998 password, click the 'Forgot Password' link on the login page and enter your registered mobile number. You will receive a one-time code via SMS. Enter that code, then set a new password of at least eight characters. If you do not receive the SMS within five minutes, contact [email protected] for manual assistance.
QCan I have more than one fb998 account?
No. fb998 allows strictly one account per person. Creating duplicate accounts is a violation of our Terms and Conditions and will result in the closure of all associated accounts and forfeiture of any balances. If you have accidentally created a second account, contact [email protected] immediately to have it merged or closed.
QHow do I close my fb998 account permanently?
To close your fb998 account permanently, email [email protected] with the subject line 'Account Closure Request', including your registered username and mobile number. Any remaining real-money balance will be returned to your bKash, Nagad, or Rocket account within 3–5 business days before closure is finalised.
Deposits & Withdrawals
Details on depositing and withdrawing using bKash, Nagad, Rocket, Upay, and bank transfer — including minimum amounts, processing times, and fee policies.
QHow do I deposit money into my fb998 account using bKash?
To deposit via bKash on fb998, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown an fb998 agent number. Open your bKash app, send the amount using Send Money, and enter the transaction ID in the fb998 deposit form. Deposits are typically credited within 5–10 minutes.
QHow long does a Nagad deposit take on fb998?
Nagad deposits on fb998 are credited to your account within 5 to 15 minutes under normal conditions. During peak hours — particularly around major cricket matches like BPL or IPL fixtures — processing can take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact our support team with your Nagad transaction ID.
QWhat is the minimum deposit amount on fb998?
The minimum deposit on fb998 is ৳200 regardless of the payment method used, including bKash, Nagad, Rocket, Upay, and bank transfer via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank. There is no upper limit on deposits, though very large transactions may require additional identity verification before being processed.
QWhat is the minimum withdrawal amount on fb998?
The minimum withdrawal on fb998 is ৳500. Withdrawals below this threshold are not processed. There is no withdrawal fee charged by fb998, though your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard cash-out charges. We recommend withdrawing amounts above ৳1,000 to offset any third-party charges.
QHow long does a withdrawal from fb998 to Rocket take?
Withdrawals from fb998 to Rocket are typically processed within 1 to 4 hours during business hours (Bangladesh Standard Time, UTC+6). Withdrawals submitted between midnight and 6 AM BST may take slightly longer. All withdrawals require a verified account; unverified accounts cannot process withdrawals above ৳5,000.
QDoes fb998 charge any fees on deposits or withdrawals?
fb998 does not charge any platform fees on deposits or withdrawals. All processing costs on fb998's side are absorbed by the platform. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own transaction charges, particularly on cash-out operations. Check your provider's current fee schedule for exact rates.
QCan I withdraw to a different bKash number than the one I deposited from?
No. For security reasons, fb998 only processes withdrawals to the same payment method and account number used for the original deposit. This policy protects players against fraud. If you need to change your registered payment number, contact [email protected] and complete the standard account update verification process before requesting a withdrawal.
Games & Gameplay
How to bet on cricket, navigate the live casino, play slots on mobile, and understand the fairness standards that govern every game on the fb998 platform.
QHow do I place a bet on a cricket match on fb998?
To bet on cricket at fb998, log in, navigate to the Cricket section, and browse upcoming fixtures including BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. Select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm the bet. Your potential return is displayed before confirmation.
QWhat are the rules for betting on BPL matches at fb998?
BPL bets on fb998 follow standard cricket betting rules. A match must complete at least the minimum number of overs required for a valid result under Duckworth-Lewis-Stern (DLS) rules — typically 5 overs per side in a T20. If a match is abandoned before that threshold, all bets are voided and stakes returned. In-play markets close when the ball is in motion.
QAre the slot games on fb998 fair and random?
Yes. All slot games on fb998 use certified Random Number Generators (RNGs) provided by the game studios — including Pragmatic Play, NetEnt, and Microgaming — which undergo regular independent audits. The Return to Player (RTP) percentage for each game is displayed in the game information panel. fb998 does not alter or override the RNG outcomes from any provider.
QCan I play fb998 games on my mobile phone?
Yes. fb998 is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply visit fb998.club in your mobile browser (Chrome or Safari recommended) and the site adapts automatically to your screen size. All games, sports betting markets, deposit and withdrawal functions, and account management features are available on mobile.
QWhat types of live casino games are available on fb998?
fb998 offers a wide range of live casino games powered by leading studios including Evolution Gaming and Ezugi. Available titles include Live Roulette, Live Baccarat, Live Blackjack, Andar Bahar, Teen Patti, and Lightning Dice — all streamed in high definition with real dealers. Several tables are tailored for Bangladesh players' preferences and schedules.
Bonuses & Promotions
How fb998's welcome bonus works, what wagering requirements mean in practice, how free spins are awarded, and how to earn and spend loyalty points.
QWhat welcome bonus does fb998 offer to new players?
fb998 offers a welcome bonus to new players on their first deposit. The bonus amount and percentage match are displayed on the Promotions page at the time of your registration. To claim the welcome bonus, opt in during the deposit process. Bonus funds are subject to wagering requirements — read the full terms on the fb998 Promotions page before claiming.
QWhat does wagering requirement mean on fb998 bonuses?
A wagering requirement means you must bet a specified multiple of the bonus amount before withdrawing any winnings derived from that bonus. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. The specific multiplier for each promotion is listed in its individual terms.
QDo fb998 bonuses expire if I do not use them?
Yes. fb998 bonuses carry an expiry period, typically 7 to 30 days depending on the promotion. If you do not meet the wagering requirements within the stated timeframe, the bonus balance and any associated winnings are forfeited automatically. The expiry date and time (Bangladesh Standard Time) are shown in your active bonus dashboard within your account.
QDoes fb998 have a loyalty or VIP programme?
Yes. fb998 operates a loyalty programme that rewards consistent players with points for every qualifying bet placed. Accumulated points can be redeemed for bonus credits, free spins, or cashback rewards. Higher activity levels unlock VIP tiers with exclusive benefits including personal account managers, faster withdrawal processing, and tailored promotions. Full details are in the Loyalty section of your account.
QCan I claim a bonus during Eid or other seasonal promotions?
Yes. fb998 regularly runs seasonal promotions aligned with key dates in Bangladesh, including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), and major cricket tournaments. These limited-time offers are announced via the Promotions page and email notifications. Ensure your marketing preferences are enabled in your account settings to receive timely alerts.
Safety & Responsible Gaming
fb998's commitment to player safety: age verification, SSL security, deposit limits, time-out tools, self-exclusion, and where to find additional support in Bangladesh.
QIs fb998 safe to use in Bangladesh?
fb998 is a secure platform protected by SSL encryption on all pages and transactions. Player funds are held in segregated accounts separate from operational funds. All games are provided by certified third-party studios with independently audited RNGs. fb998 follows responsible gaming best practices including 18+ age verification, deposit limits, and self-exclusion tools for players who need them.
QWhat is the minimum age to use fb998?
The minimum age to register and play on fb998 is 18 years. This applies to all products — sports betting, casino games, live dealer tables, and slots. Players are required to verify their age using a valid National Identity Card or passport. Any account found to belong to a person under 18 will be closed immediately and the balance forfeited in full.
QHow do I set a deposit limit on my fb998 account?
Log in to your fb998 account and go to Account Settings, then select the Responsible Gaming tab. Choose between a daily, weekly, or monthly deposit limit and enter your preferred amount in BDT. The limit takes effect immediately. Reducing a limit is instant; increasing a limit is subject to a mandatory 24-hour cooling-off period to protect against impulsive decisions during a session.
QHow do I self-exclude from fb998?
To self-exclude from fb998, email [email protected] with the subject line 'Self-Exclusion Request', including your username and chosen exclusion period (6 months, 1 year, 2 years, 3 years, 5 years, or permanent). Your account will be closed within 24 hours, all marketing communications will stop, and your remaining real-money balance will be returned to your registered payment account within 3–5 business days.
QWhere can I get help if I think I have a gambling problem?
If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, please contact fb998 support at [email protected] to activate self-exclusion or deposit limits immediately. In Bangladesh, free and confidential support is also available through the National Mental Health Helpline (Kaan Pete Roi) at 01779-554391. Seeking help is always the right decision.
Still Have Questions About fb998?
Our support team is available 24 hours a day, 7 days a week to help Bangladesh players with any query not covered on this page. You can also explore our games directly or log in to your account.