fb998 Privacy Policy
Your privacy matters to fb998. This Privacy Policy explains exactly what personal data we collect from players in Bangladesh, how we use it, who we share it with, how long we keep it, and what rights you hold over your own information. We are committed to handling your data with transparency and care.
How fb998 Protects Your Privacy
Before diving into the full policy detail, here is a plain-English summary of the six core privacy commitments fb998 makes to every registered player in Bangladesh.
SSL Encryption on Every Connection
All data transmitted between your device and fb998 is protected by industry-standard TLS/SSL encryption. Your login credentials, payment details, and personal information are never transmitted in plain text. We enforce HTTPS across the entire fb998 platform without exception.
We Never Sell Your Personal Data
fb998 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Your data is used exclusively to operate your account, process payments, verify your identity, and improve your experience on the platform. That is the full extent of our commercial use of your data.
Data Collected Only for Defined Purposes
fb998 applies a minimum-data principle: we collect only what is necessary to deliver our services safely and compliantly. We do not collect excessive or irrelevant personal information. Every data point we hold on you can be traced back to a specific operational purpose described in this Privacy Policy.
Clear Data Retention Limits
We do not hold your personal data indefinitely. Account data is retained for 7 years following account closure to meet anti-fraud and record-keeping obligations, after which it is securely deleted. Transaction records are retained for the same period. Marketing preferences are cleared immediately upon opt-out request.
You Control Your Own Data
Registered fb998 players have the right to access, correct, and request deletion of their personal data at any time. You can also object to certain types of processing and withdraw consent for optional data uses. Submit any data request to [email protected] and we will respond within 30 days.
Trusted Payment Partners Only
When you deposit or withdraw via bKash, Nagad, Rocket, or a Bangladeshi bank, your payment data is handled directly by those regulated providers under their own privacy frameworks. fb998 receives only the confirmation and reference data needed to credit your account — we do not store your full mobile wallet PIN or bank credentials.
Data We Collect
fb998 collects personal data through a number of channels: directly from you when you register and use our platform; automatically through your device and browser as you navigate the site; and from trusted third-party partners such as payment processors and identity verification providers. The categories of data we collect are described in detail below.
1.1 Registration Data
When you create a fb998 account, we collect the information you provide in the registration form. This includes your full legal name, date of birth, mobile number or email address, residential address (city and district within Bangladesh), and your chosen username. You are responsible for providing accurate information — fb998 may refuse or close accounts where registration data is found to be false or incomplete.
1.2 Identity Verification (KYC) Data
To verify your identity and age in compliance with our anti-fraud and responsible gaming obligations, fb998 may request documentary evidence at the time of your first withdrawal or at any subsequent point. KYC documents accepted include your National Identity Card (NID), passport, or birth certificate. For payment verification, a screenshot of your bKash, Nagad, or Rocket account displaying your name and registered number may be required. These documents are stored securely and used solely for verification purposes.
1.3 Transaction Data
fb998 logs all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method references, transaction timestamps, and account balance changes. This data is essential for account management, dispute resolution, and financial record-keeping. Transaction data is not shared with third parties except where required for payment processing or fraud investigation.
1.4 Gameplay and Betting Data
We record all bets placed, games played, outcomes, session durations, and wagering patterns associated with your account. This data is used to calculate winnings and losses, monitor for responsible gaming indicators, detect fraudulent or prohibited betting behaviour, and improve the platform's game and sports offering for Bangladeshi players.
1.5 Device and Technical Data
When you access fb998, our servers automatically record certain technical data: your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, pages visited on the platform, time of access, and session duration. This data helps us optimise platform performance, detect security threats, and diagnose technical issues.
1.6 Communications Data
If you contact fb998 support via email or any platform messaging channel, we retain a record of that correspondence, including your contact details, the content of your messages, and our responses. This enables us to track and resolve your queries effectively and to maintain a service quality record.
How We Use Your Data
fb998 processes your personal data for the following purposes. Each purpose is supported by a legal basis for processing, as described in the table below.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating, maintaining, and operating your fb998 player account, including processing deposits, withdrawals, and balance updates. | Contract performance |
| Identity Verification | Verifying your age (18+), identity, and payment details via KYC checks to prevent fraud and underage gambling. | Legal obligation / Legitimate interest |
| Payment Processing | Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers. | Contract performance |
| Security & Fraud Prevention | Monitoring account activity for signs of fraud, money laundering, prohibited betting patterns, and unauthorised access. | Legitimate interest / Legal obligation |
| Responsible Gaming | Monitoring gameplay patterns to identify at-risk behaviour, enforcing deposit limits, cooling-off periods, and self-exclusion requests. | Legal obligation / Legitimate interest |
| Customer Support | Responding to your queries, complaints, and account requests submitted via [email protected]. | Contract performance / Legitimate interest |
| Platform Improvement | Analysing aggregated gameplay and navigation data to improve fb998's features, game selection, and user experience for Bangladeshi players. | Legitimate interest |
| Promotional Communications | Sending you information about fb998 bonuses, seasonal promotions (Eid, BPL, IPL), and platform updates — only where you have opted in. | Consent (opt-in only) |
fb998 will not use your personal data for any purpose not listed above without first obtaining your explicit consent or establishing a new legitimate legal basis. If our processing purposes change materially, we will update this Privacy Policy and notify registered players accordingly.
Data Sharing & Third Parties
fb998 does not sell your personal data. However, to operate our platform effectively and meet our legal obligations, we share certain data with a limited set of trusted third-party partners. Every third party with whom we share data is bound by contractual obligations to process that data only for the stated purpose and to apply appropriate security measures.
4.1 Payment Processors
When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, the transaction data necessary to complete the payment — including your account reference, transaction amount, and payment method identifier — is shared with the relevant payment provider. Each provider operates under its own privacy framework and is regulated by the Bangladesh Bank. fb998 does not transmit your full wallet PIN, card CVV, or internet banking password to any payment partner.
4.2 Identity Verification Partners
If fb998 uses a third-party KYC or identity verification service to process your NID, passport, or other verification documents, that provider will handle your documents strictly for verification purposes. They are contractually prohibited from retaining your documents beyond the verification period or using them for any other purpose.
4.3 Game Providers
fb998 integrates games from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from one of these providers, the game software receives your anonymous session token and stake data in order to run the game and return results. Your full name, NID details, and financial history are not shared with game providers. Game providers do not receive personally identifiable data beyond what is technically required to operate the individual game session.
4.4 Legal and Regulatory Disclosure
fb998 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts when required to do so by applicable law, a valid legal order, or to protect the rights, property, or safety of fb998, our players, or the public. Where legally permitted, fb998 will notify you of such a disclosure request before complying with it.
4.5 Business Transfers
In the event that fb998 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and of any resulting changes to this Privacy Policy via a notice on the platform or by email to your registered address.
Data Retention
fb998 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 7 years post-closure | Anti-fraud obligations and dispute resolution |
| KYC / Identity Documents | Duration of account + 7 years post-closure | Regulatory record-keeping and anti-money laundering |
| Transaction Records | 7 years from transaction date | Financial record-keeping and fraud investigation |
| Gameplay and Betting Logs | 3 years from session date | Dispute resolution and responsible gaming monitoring |
| Support Correspondence | 3 years from last contact | Service quality and dispute history |
| Device and Technical Logs | 12 months from collection | Security monitoring and platform optimisation |
| Marketing Preferences | Until opt-out, then deleted within 5 business days | Consent-based processing only |
| Self-Exclusion Records | Duration of exclusion + 7 years | Responsible gaming compliance and re-registration prevention |
After the applicable retention period expires, fb998 will securely delete or anonymise your personal data so that it can no longer be linked back to you. Anonymised aggregate data (such as anonymised betting statistics used for platform analysis) may be retained indefinitely as it no longer constitutes personal data.
Data Security
fb998 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security programme is reviewed and updated on a regular basis to address emerging threats.
6.1 Technical Safeguards
- TLS/SSL Encryption: All connections between your browser or mobile device and the fb998 platform are encrypted using TLS 1.2 or higher. This prevents interception of data in transit.
- Encrypted Storage: Sensitive personal data stored in fb998 databases — including passwords (stored as salted hashes), KYC documents, and payment references — is encrypted at rest using industry-standard algorithms.
- Access Controls: Access to personal data held by fb998 is restricted to authorised personnel on a strict need-to-know basis. Administrative access is protected by multi-factor authentication.
- Intrusion Detection: fb998 operates automated systems to detect and alert on suspicious access attempts, unusual data export volumes, and other indicators of a potential breach.
- Regular Security Testing: fb998 conducts periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses before they can be exploited.
6.2 Organisational Safeguards
- All fb998 personnel with access to personal data receive regular data protection training.
- Third-party partners are subject to contractual data processing agreements requiring equivalent security standards.
- fb998 maintains an incident response plan to detect, contain, and remediate data security incidents in a timely manner.
6.3 Your Responsibilities
While fb998 maintains robust security on our end, you also play an important role in keeping your account secure. You should use a strong, unique password for your fb998 account, never share your login credentials with anyone, log out of your account after each session (especially on shared devices), and notify fb998 immediately at [email protected] if you suspect your account has been accessed without your authorisation.
Your Privacy Rights
As a registered fb998 player, you hold the following rights over your personal data. To exercise any of these rights, contact fb998 at [email protected] with the subject line "Data Rights Request", including your registered username and a description of your request. fb998 will respond within 30 days.
Right of Access
Request a copy of all personal data fb998 holds about you, including account data, transaction history, and any KYC records.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you. We will action corrections within 10 business days.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected. Note that legal retention obligations may limit this right for certain data categories.
Right to Restrict Processing
Request that fb998 restricts processing of your data — for example, while a rectification request is being reviewed — without deleting it entirely.
Right to Data Portability
Request a machine-readable export of personal data you have provided to fb998, where our processing is based on your consent or contract performance.
Right to Object
Object to fb998 processing your data on the basis of legitimate interests, including profiling for responsible gaming monitoring, where you have grounds relating to your particular situation.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to Complain
If you believe fb998 has handled your personal data improperly, you have the right to raise a complaint with fb998 support first, and then with the relevant data protection authority.
Policy Updates & Contact
fb998 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, the services we offer, and applicable legal requirements. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
Where a change to this policy materially affects your rights or the way we process your personal data, fb998 will notify registered players via a notice displayed on the platform and, where appropriate, by email to your registered address. Material changes will be given a minimum of 14 days' notice before taking effect. Non-material changes — such as typographical corrections, clarifications, or the addition of supplementary explanatory text — may take effect immediately upon publication.
Continuing to use the fb998 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept a material change to this policy, you should cease using the platform and contact [email protected] to arrange withdrawal of your balance and closure of your account before the change takes effect.
The English version of this Privacy Policy is the authoritative version. In the event of any inconsistency between this English version and any translation or summary provided in another format, the English version shall prevail.
Contact Our Data Team
For any questions, concerns, or requests related to this Privacy Policy or the way fb998 handles your personal data, please contact us at the details below. All data-related correspondence must be in English and should include your registered fb998 username to help us locate your records promptly.
fb998 is committed to resolving all data-related queries promptly and fairly. If you feel that your concern has not been adequately addressed after contacting our support team, you retain the right to escalate your complaint to the appropriate authority in your jurisdiction.
Your Data. Your Rights. Your Game.
fb998 is committed to keeping your personal data safe while delivering the best online casino and sports betting experience for players across Bangladesh. Explore our games, review our FAQ, or log in to your account.